Hayal kırıklığı yaratan oda - DoubleTree by Hilton London Kingston Upon Thames

Hello,

Thank you for taking the time to share your feedback. We're glad to hear that you found our bar staff, room service staff, and breakfast host to be marvelous, friendly, efficient, and welcoming. However, we sincerely apologize for the issues you experienced with the attention to detail in your room.

We regret the inconvenience caused by the broken toilet seat hinge, the cupboard door, and the balcony access issue. Your comments are valuable to us, and we will address these concerns promptly to ensure they do not recur.

We strive to provide a top-notch experience, and it's disappointing to learn that we fell short during your stay. As someone who spends a significant amount of time in hotels, your feedback is especially important to us, and we appreciate your understanding.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide a flawless experience in the future.

Regards
Madoolika Kondapalli