Dear Mr. Emrah,
Greetings from Royal Central Hotel and Resort the Palm!
Thank you for taking the time to provide us with your valuable feedback about your stay with us.
We are sincerely concerned and apologies that we fell short of your expectations in some areas as mentioned. Your helpful comments are much appreciated, and your feedback will help us continually improve the facilities and services offered to all our guests.
We are optimistic you will give us a second chance to be at your service again in the near future.
Yours truly,
Mohammad Rafat
Front Office Manager