Dubrovnik'teki En Kötü Koku - Villa Dubrovnik

Dear Michele T,

We appreciate you taking the time to share your feedback.
While we value all guest reviews, we feel the need to address some inaccuracies in your assessment.

Cleanliness is of utmost importance to us, and we take pride in being Green Globe certified and using all eco-friendly cleaning supplies.
We can assure you that there was no smell issue reported by any other guests, nor have we received similar complaints before or after your visit.
Regarding the cost of the suite, we want to clarify that the price you mentioned is significantly inflated and not reflective of our rates or the amount your Suite was paid.
As for the room availability, our staff made an immediate effort to accommodate your request for an alternative room, we offered you an immediate great option, but you disregarded our offer, and a discount was applied.

We regret that you left with a negative impression of our hotel.
Obviously, our sincere efforts to make you satisfied did not meet your expectations.

We sincerely wish you all the best in your future travels.

Mirna Lončar Stražičić
General Manager