Concorde otel Singapur'da berbat hizmet - Concorde Hotel Singapore

Dear Adventure04038752368, thank you for sharing your experience with us. We are deeply sorry to hear about the issues you encountered during your stay. Your feedback is extremely important to us as it helps us identify areas for improvement. We apologise for any inconvenience caused by the miscommunicate at check-in and check-out process and the maintenance issue with the toilet. Rest assured, we will address these issues with our Front Office and Engineering team to ensure that such incidents do not occur in the future. Regarding your experience at breakfast, we apologise for any lapses in service and communication. Your feedback will be shared with our Food and Beverages team to improve our service standards and ensure a more pleasant experience for all our guests.



We understand your disappointment, and we truly regret that your stay did not meet your expectations. We appreciate your candid feedback and will take immediate steps to rectify the shortcomings you have highlighted. Please be assured that your concerns will be addressed with the utmost seriousness. We sincerely hope that you will consider giving us another opportunity to serve you better in the near future. If you would like to discuss your experience further or if there's anything else we can do to assist you, please feel free to reach out to us at Marcom.chs@concorde.net directly. Thank you for bringing these matters to our attention.