Dear Yygozu,
Thank you so much for taking the time to share your experience on Tripadvisor.
We are very sorry to hear about your experience and we are sincerely concerned about your perception of our hotel. I offer you my sincere apologies for any inconvenience caused during your stay here with us. Your kind feedback is greatly appreciated and certainly help in improving the standard of service we provide to all our Guests.
Once again, thank you for your valuable feedback, and I sincerely hope that we will have the pleasure of welcoming you back to the hotel in the future, so that we may have an opportunity to restore your confidence at Concorde Hotel Singapore.
Always at your service
Karl L. Muir
General Manager
Concorde Hotel Singapore