Dear Venture802737,

Thank you for taking the time to share your experience with us after your recent stay at the hotel.

We are very happy to hear that the standard of our room and services provided by the team deserved your compliments.

We have also noted your feedback regarding the air-conditioning system in your room. Please allow me to extend our most sincere apologies for the disappointing experience. As for your comment on our restaurant pricing, please be assured that we do monitor our offers constantly in terms of quality, guest’s preference and market trends. Your feedback is extremely important to us and has been shared with the team as it is only through concerned individuals like yourself that we are able to monitor and improve our service and facilities with an aim to exceed our guest's expectations.

Lastly, the waterfront project taking place adjacent to the hotel is part of the government's land reclamation project and Grand Hyatt Hong Kong is eagerly anticipating the completion of the upcoming world-class Wanchai underground promenade. When completed, we trust that this new development will enhance guest's travel experience.

We remain disappointed that we failed in our efforts to meet your expectations and sincerely hope you will reach out to us prior to your next visit, to give us the opportunity to provide you with an exceptional experience.

Best regards,
Rike Erdbrink
Hotel Manager
Grand Hyatt Hong Kong