4 gün hayal kırıklığı - Simorgh Hotel

Dear Aziz,

We sincerely apologize for the disappointments and inconveniences you encountered during your recent four-day visit to Simorgh Hotel. As a valued guest, we deeply regret that your experience did not meet the high standards we strive to provide for our guests.

First and foremost, we acknowledge the plumbing issues you faced in the Royal Suite, which resulted in low water pressure and an unsatisfactory shower experience. We understand how frustrating this must have been for you, especially considering the level of luxury we aim to deliver. Rest assured, we take this matter seriously, and our maintenance team has been alerted to rectify the plumbing problem promptly, ensuring that such an issue does not persist.
Regarding the discrepancy between the photographs of the accommodation and the reality you encountered upon arrival, we apologize for any misrepresentation that may have occurred. We understand the importance of accurately portraying our hotel rooms to manage guest expectations effectively. We will conduct a thorough review of our marketing materials to ensure they align more closely with the actual experience guests can expect.
Furthermore, we apologize for the limited variety and quality of the breakfast options provided during your stay. We appreciate your feedback, and we will work closely with our culinary team to enhance the offerings and ensure a more diverse and appetizing spread for future guests.

We deeply regret that the bathroom in the suite fell short of your expectations. Our intention is to provide ample space for comfort, and we apologize for any inconvenience caused by its size. Additionally, we understand the disturbance caused by the noisy air conditioning unit, which disrupted your sleep. Both matters will be addressed promptly to improve the overall guest experience.

We extend our sincerest apologies for the inconvenience you faced when relocating to another suite. We understand that this process should have been handled with greater efficiency and consideration for your comfort. Your feedback has been shared with our front desk staff, and we will conduct additional training to ensure all team members respond with the professionalism and courtesy expected of Simorgh Hotel.

The lack of hot water and persistently low water pressure in your new suite are unacceptable, and we deeply apologize for the recurring issues. We assure you that we are actively working on resolving these problems as a matter of priority to prevent any further guest discomfort.
Regarding the disrespectful and irritable response from our receptionist, we extend our most profound apologies. We are conducting an internal investigation into this incident, and appropriate actions will be taken to address the behavior exhibited by our staff member. Such conduct is not reflective of the high standards we set for our employees, and we are committed to ensuring a respectful and welcoming environment for all our guests.
Please accept our heartfelt apologies for the numerous disappointments you encountered during your stay at Simorgh Hotel. We sincerely appreciate your feedback as it provides us with an opportunity to rectify the shortcomings and improve our services for future guests. In light of the challenges you have experienced, we understand your decision to seek alternative accommodations.

Once again, we apologize for failing to deliver the exceptional and luxurious experience you rightfully expected from Simorgh Hotel. Should you consider giving us another chance in the future, we would be more than happy to personally oversee your reservations and ensure a flawless stay.
Thank you for bringing these matters to our attention. We wish you a pleasant remainder of your stay in Tehran, and we hope to have the opportunity to restore your faith in our hotel in the future.

Warm Regards,