Berbat IBIS - ibis budget Zurich Airport

We are sincerely sorry to hear that your stay with us was so disappointing. We deeply apologize for the unpleasant situation upon your arrival and the inconvenience during the check-in process. This does not in any way reflect our standard of service and hospitality and we deeply regret that any misunderstandings and problems occurred.

We will review your experience with our team to ensure such incidents do not happen again and to improve our processes. We fully understand the seriousness of the situation during your stay and regret that we were unable to meet your expectations. Your experience is very important to us and we will make every effort to ensure our guests have a pleasant and stress-free stay.

We would be pleased to have an opportunity in the future to serve you better and provide you with a positive experience. Once again, we apologize for the inconvenience you have experienced and hope you will give us another chance to regain your trust. Thank you for your feedback.