Paid lots of money for a 5 star - Aska Lara Resort & Spa

Dear clara852016,

Thank you for posting your review of your stay at the Aska Lara Resort & Spa. We do take our guests feedback very seriously and we are disappointed to learn that you are one of those very few guests who did not enjoy your overall stay with us. It's regrettable that you haven't got enough/correct information about our property from your travel agent while booking. We never hide from our guests the fact that our hotel is divided into two parts and our main building is located on the second line. This information is indicated on our website and in the travel catalogues of all our partners.
We put a lot of effort into offering our guests the best dining experience possible, especially a wide range of food choice in the buffet restaurant. Three snack restaurants and gözleme house are also at your service.
Indeed, most of one-year-old babies might have various allergies or intolerances. That is why we are always ready to cater for special dietary requirements of their parents, if they find the food in our restaurants insufficient for the baby. Along with the yoghurts, cereal and porridges, there are seasonal fruits, boiled vegetables, chicken and meat available in the main restaurant which can be pureed with the assistance of our chefs team.
In any case, we apologize for any kind of inconveniences and will check every point mentioned in your review to make the necessary adjustments as soon as possible, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain high standard of service. We hope, one day you will find the reason to visit us again and give us another chance to win your loyalty and trust.

Kindly,

Mira Leylek
CRM Agent
Aska Lara Resort & SPA