deneyim - Wakeup Copenhagen, Carsten Niebuhrs Gade

Dear aaR6545TE

Thank you very much for taking the time to write a review of your stay, we really appreciate it.

We are sorry to read that you did not find our cleaning concept sufficient in terms of your stay.

At Wakeup Copenhagen, which is part of the Arp-Hansen Hotel Group, we work with a concept: "Cleaning as needed", where the daily cleaning of the room is no longer carried out automatically, but at the request of each individual guest. This means that we give our guests the opportunity to actively choose whether they want daily cleaning of the room during their stay. We inform our guests about this initiative at check-in and are also looking to communicate it via digital and physical platforms that are available in several places in the hotel.

As always, our cleaning has the highest priority and focus on living up to our own high standards, so that we can deliver service of the highest quality, while at the same time helping to inspire our guests to take good care of the environment and meet the individual wishes and needs of each guest.

Our guests are always more than welcome to contact us at reception during their stay if something in the room does not work as intended, and we will do our absolute best to resolve any issue.

Our concept and design is small functional rooms at a good price. In order for us to be able to offer better prices a lot of the amenities has been cut. We do however still offer our guests a lot of the amenities, but at an extra charge as you mention. This is an extra service we provide so our guests have the option of buying hot water or if they need to store the luggage.

We are very sorry if you experienced any issues with the lockers in the basement. They are one time use, meaning the coin disappears when you open it. Should an error occur are you of course always welcome to come by our 24 hour reception.

We have many different hotels within our hotel concern Arp-Hansen Hotel Group, which we hope can suit your preferences for your next stay.

I wish you a pleasant day.

Kindly,
Alberte. Front Desk.