Dear Sir ,
Thank you for staying with us and for your review.
We are glad that you were satisfied with the hotel's atmosphere and facilities, as well with our location. Most points of interest are in walking distance from the hotel.
We are really surprised finding out that our staff wasn't friendly and helpful enough during your stay. Our people is well trained, serving in a customer-oriented way our visitors and receiving, as you can see, excellent reviews.
Overall we hope that you had a great time in Thessaloniki and we are looking forward to welcoming you again in Mediterranean Palace Hotel.
Best Regards
Dimitra Nikoli
Customer Relations Executive