kaba resepsiyon - Warmthotel

Dear mjazadi,
we are so sorry that you have a negative memory of your stay with us last year.
Unfortunately, we had a member of staff who was let go after a brief time with us, but we are sad to see that their unprofessionalism is still causing bad feelings about your stay several months later.
We apologize once more and emphasize that this member of staff was not with us long and was removed from our premises.
Their actions do not reflect the ethos and values of our hotel in any way.
Despite your treatment, we still appreciate that you rated your stay a 4 out of 5.
Thank you for realizing that this one individual and their actions did not encompass the entirety of your memories and positive interactions whilst with us.
Previous to your stay, we had had a system-wide update to our keycard system.
By some fluke, one of our employees was able to create a master key, or at least one that somehow managed to open more than one door.
However, we promptly contacted the software company and were able to fix the glitch to prevent it happening by chance again.
We hope to see you again in the future, when you will be assured of not repeating that part of your experience, but will only have comfort surrounding you and the friendly attention of all our hard-working staff to make your stay as memorable and enjoyable as possible.
WHTeam