Korkunç bir konaklama, klima hiç... - Hilton Dresden

Dear riverwin,

I am deeply sorry to hear about the issues you experienced during your stay, particularly with the air conditioning. Your comfort and satisfaction are of utmost importance to us here at Hotel Hilton Dresden, and it is clear that we fell short in your case.

It is truly regrettable that you found our response to your discomfort inadequate. Our aim is to ensure that every guest feels cared for, valued, and respected. It is evident from your feedback that we did not uphold this commitment during your stay.

Furthermore, we acknowledge your disappointment with the dated aspect of our room and we appreciate this feedback. Continuous improvement is a part of our philosophy and customer feedback plays a significant role in this.

I understand your frustration and the impact this experience has had on your view of our hotel. While I can't change your past experience, I wish to reassure you that what you experienced is not indicative of our usual standards.

We value you as a Hilton Diamond member and your feedback is instrumental in helping us improve. Once again, I apologize for the inconvenience you experienced.

Best Regards,
Martin Raich, General Manager