Klimalı Iffy - Hilton Dresden

Dear Shamaal,

We acknowledge your recent stay at the Hilton Dresden, and we appreciate your candid feedback. It seems like your experience did not meet your expectations in some aspects, and for that, I am truly sorry.

Comfort is a priority for us and we regret to hear the issues with the air conditioning and the foldout bed affected your stay. Our team always strives to offer the most relaxing atmosphere and we deeply regret the discomfort you've experienced. Your feedback is crucial as it helps us identify the areas we can improve on.

On a brighter note, I am glad to hear about your positive experiences with our staff, particularly the Honors program team and our Irish housekeeper. It's important to us that every team member contributes to making our guests' stay more enjoyable. We are proud of our internship program and I am sure they will be very happy to hear your kind words.

As for the upgrade offer, we apologize for any confusion or disappointment caused. It's unfortunate that the king corner suites were unavailable during your stay.

We understand that the Dresden tax added to the room rate may not be clear to all of our guests and we appreciate you highlighting this. We aim for transparency in all our transactions and will take this into consideration to improve our communication.

Our location in the Alstadt is one that we are proud of, and we are glad you found it convenient.

Once again, thank you for your valuable feedback. We do hope that we get another opportunity to welcome you back and offer you a more pleasant and comfortable stay.

Best Regards,
Martin Raich, General Manager