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Dear valued guest,

We are truly sorry to hear about your experience concerning the room service and amenities during your stay at the Hotel Hilton Dresden. Providing excellent customer service is at the heart of our values, and it is unfortunate to learn that we did not meet your expectations on this occasion.

It is essential for us to ensure that each guest is provided with the necessary amenities for a comfortable and enjoyable stay. We understand the importance of having access to essentials such as tea, sugar, and water, and we sincerely apologize if these were not replenished in a timely manner.

We also acknowledge your comments regarding the absence of a mini bar in your room, and we understand how this could have been inconvenient for you. While the pricing and policy for our breakfast service is designed with our guests' preferences in mind, we hear your concerns regarding the costs and the commitment required.

We truly value your feedback as it helps us to continually improve our services and guest experience. Your comments have been noted and shared with our management team.

Once again, we apologize for the inconvenience caused and hope that we will have the opportunity to welcome you back to the Hotel Hilton Dresden in the future, to provide you with an improved experience.

Kind regards,

Denise Wencker
Hilton Dresden Team