Mükemmel konum, vasat bir deneyim - Hilton Dresden

Dear Guest,

It is a pleasure to hear that you appreciated the location of our Hotel Hilton Dresden. Our centrally located property is indeed an asset that our guests frequently compliment.

However, it is regretful to learn that your experience did not entirely meet your expectations. We take pride in providing exceptional service to our guests and it is disheartening to hear about the limitations you encountered during your stay.

Your remarks on the limited beverage options and the lack of consistency in our room amenities have been noted. While our room service hours are designed to cater to the majority of our guests, we understand how extending these hours could offer greater flexibility for some.

Your feedback about the breakfast spread and the overall upkeep of the hotel is also valuable. We strive to offer a variety of choices at breakfast and maintain our facilities to the highest standards.

While I am unable to provide specific solutions, it is through constructive feedback like yours that we continually refine our services and facilities.

In closing, we truly appreciate your insights and hope that we will have the opportunity to welcome you back in the future, and aim to provide you with the excellent experience that is the hallmark of Hotel Hilton Dresden.

Yours Sincerely,
Denise Wencker
Hilton Hotel Dresden