Mükemmel konum, temizlikle ilgili... - NH Collection Dresden Altmarkt

Dear tethik,

First of all I want to apologize for the unfortunate experience you had
in regards to our linen. We have strict rules and quality control measurements in place
so that these kind of incidences should not occur.
I can assure you that this is an isolated case and in no way the standard we hold.
I already consulted all parties involved with the linen check up to identify
possible shortcomings in our process.
As for our breakfast, this is unfortunately not anything we can take control over
as our guests sometimes decide to have breakfast at the same time frame, this
differs each day and we do our best to be prepared for all scenarios.

I sincerely hope that you will give us the chance to showcase our
usual standard of quality with another visit in the future. Please refer to this
answer and me when you make the booking so I can personally make sure that we will take
care of you accordingly.

Warm greetings from me and the whole NH Collection Dresden Altmarkt Team,

Stephan Kollhoff
Deputy Hotel Director