Dikkat Tahtakuruları!! - Palmers Lodge Swiss Cottage

Thank you so much much for your feedback. We are glad to hear you enjoyed our bar and the interaction with our team. We completely understand your feedback on the size of our self catering kitchen, and we are with you on this. Unfortunately we are unable to expand it despite our wishes. Palmers Lodge is housed in a heritage building, and by law, it is protected from any structural alteration.

Bed bugs and other pests are issues we take extremely seriously, and despite any doubts you may have following your unfortunate experience, our housekeeping team works hard to keep our hostel clean and safe.

Given the high turnover of guests, hostels are more susceptible to bed bugs, though these pests can be encountered anywhere, from homes to public transportation. While thorough housekeeping is crucial in preventing infestations, it unfortunately cannot fully eliminate the risk of them being introduced into any building.

Bed bugs are often undetectable in the early stages as they prefer to hide in dark crevices, sometimes going unnoticed for extended periods. Rest assured, we act promptly upon receiving reports of potential infestations.

As you may have read the numerous positive reviews left by our guests, we are committed to providing an exceptional hostel experience. However, like all accommodation providers, we have encountered our fair share of challenges with bed bugs over the years we have been open.

Once again, we are deeply sorry that your stay in our hostel was spoiled. We sincerely hope that your faith in hostels will be restored and that you and your family will continue to enjoy budget travel for many years to come.