Uyarı: Güvensiz burada kalmayın - Park Grand Hyde Park

Dear Ashleigh M,
I'm truly sorry to hear about the series of unfortunate events and the overall negative experience you had during your stay at the hotel. It is clear that there were multiple issues that impacted your stay, from the initial booking mix-up to the unsettling incident of strangers entering your room in the middle of the night. We deeply apologize for the inconvenience, discomfort, and frustration you and your boyfriend experienced.

The lack of communication and coordination among the hotel staff is concerning, and it is unacceptable that you were left feeling unsafe and unattended to throughout your stay. Your feedback regarding the staff's incompetence, the room conditions, and the overall safety and security of the hotel is invaluable, and we will ensure that these issues are addressed with the management and staff to prevent similar situations in the future.

It is disappointing to hear that you were not able to reach a resolution or receive the assistance you needed during your stay. We understand your disappointment and frustration, and we apologize for the lack of proper communication and support from the hotel staff.

Your feedback is important to us, and we appreciate you sharing your detailed experience. We apologize for the distress and inconvenience caused and hope that this isolated incident does not deter you from future travels. Thank you for your understanding, and we sincerely apologize for the shortcomings you encountered during your stay.

Kind Regards,
Mudassir.