Kötü servis - DoubleTree by Hilton Bristol City Centre

Dear Guest

Thank you for taking the time to review your stay with us.

I am sorry that your experience in the restaurant has soured the whole experience for you. With your booking you had an allowance of up £22 per person, not including beverages. Any beverages you had would need to be either paid for at the time, or charged to your room, which would require a separate authorization to have been taken upon arrival at the hotel. This clearly wasn't explained to you upon arrival or with your booking originally. I have brought this to the attention of my Reception and Reservations Managers for further investigation and to try to avoid this happening in the future.

I am a little surprised that you do not like our new G&T glasses, as they have proved very popular with the majority of guests who have ordered them. They are a decent size but not quite goldfish bowl proportions. I will just speak with my Bar Manager to ensure that the correct amount of lemonade is being served, although I observed 3 of them being served yesterday and in each case a small amount of lemonade was poured into the glass, with the remainder of the small bottle of tonic water being offered to the guest themselves. There were no complaints that I witnessed about this.

I do hope that this has not permanently marred your opinion of the DoubleTree by Hilton brand, and that we will be able to welcome you back, with a warm Cookie, in the future.