Dear Mr Poyraz, We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to demonstrate the level of service you deserve to receive. We were further alarmed to notice that we could not address these issues during your stay and that we let you go in a negative note. Please accept our sincere apologies. Please be assured that your input regarding the less than flawless housekeeping, technical maintenance, service at the restaurant and the lack of staff responsiveness in certain occasions will be evaluated by our management team for instant enhancement. We very much appreciate your feedback and see this as another opportunity to review and improve our services so that we could provide a flawless experience for each and every guest, at all times. We are assisting our Hyatt members for the late check out upon availability for the satisfaction. We are sure that there was a misunderstanding between you and the Front Desk Agent. We will be more careful next time. I hope that I can convince you to change your mind about another visit to our property. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel. Your happiness and making you feel at home is our first and foremost priority. And we are ready to compansate our mistakes. You are very valuable to us and in this light, we very much look forward for an opportunity to host you once at Nish Palas Istanbul By Hyatt Kindest regards,

Dear Rana, Thank you very much for your interest at Nish Palas Istanbul. Our property is a boutique hotel part of Undbound Collection by Hyatt which is a post-modern interpretation of a typical Nisantasi apartment building that sustains the neighborhood culture. Sincerely Nish Palas Istanbul

Dear Saghialavi25, Thank you for your interest at Nish Palas Istanbul. Our standart room is between 24 to 28 m2 room with one king bed, sofa, French balcony. The cost of the extra bed is 30€+TAX per night. Sincerely, Nish Palas Istanbul By Hyatt

Dear amh723, Thank you for your interest at Nish Palas Istanbul We have 4 terrace rooms. 3 of them are with Bosphorus view and all rooms are at the corner. Sincerely, Nish Palas Istanbul By Hyatt