Likewise unable to answer that question sorry

Hello. I think reception is the management. To be honest I would not bother to book . It looks lovely but not the best. Short staffed and not very clean!!!

I would contact Best Western, using their customer service email address, which can be found on their website. They responded very quickly to a complaint about this hotel.

We stayed in the Courtyard and it was absolutely awful. Our room had broken old furniture in it, mould on windows and smelled. Wish I could give a positive about this hotel but I can’t.

Absolutely! They could have salvaged their dignity by being the bigger person and admitting they have made mistakes and refunding everyone that complained. Instead, this was their response to my email complaint: Dear Michelle Thank for you for your email regarding the Greatest Showman event on Saturday 1st December. I am very disappointed to hear that the event fell far short of your expectations. We take on board all your comments and we are very grateful for the opportunity to listen to feedback to help us improve our services in the future. I completely accept that the arrival to the event could have been better, we had opened an additional bar to ensure that service on arrival was speedy however this wasn’t communicated to our guests and sadly this was missed by a large number of people, we have arranged for signage to help with this for future events and have also moved our welcome hosts and arrival drinks from the Marquee to the main hall to ensure a smooth arrival. Unfortunately, there were some issues outside of our control which had a serious impact on the service of the event on Saturday night. Sadly, due to a failure in our hot plate counter we were unable to heat the plates ready for food service, this meant that while the food was served piping hot, by the time it arrived with our guests, it has lost some of its temperature due to the cold plates. This in turn meant several dishes were returned to the kitchen having a knock-on effect on the rest of the service which was slowed down considerably. We usually aim to have meal service finished by 9:30pm which was easily achieved on our first party night on the Friday. We are very sorry that this technical difficulty had such an impact on the service and therefore impacting your enjoyment of the event. With regards to the entertainment, unfortunately due to the delay in food service, many guests had started dancing on the dancefloor prior to the entertainment starting, this meant that unfortunately due to health and safety, the performers were not able to perform their acrobatics routine amid dancing guests, similarly the full fire act could not be performed. I appreciated that this would have been disappointing and am sorry that you didn’t get to experience the full entertainment programme. I would like to assure you that the event was far from our usual high standards and measures have been put into place to ensure that there would not be a repeat of the issues encountered. As a way of an apology I would like to invite you back to another event this season on a complimentary basis to experience the event at its very best in the hope that we can regain your faith. We are truly very sorry that we have let you down and do hope that you will join us and allow us to show you our usual high level of service and customer care. Thank you once again for taking the time to provide valuable feedback. Kind Regards Natalie Barton