Dear tropicalinns Thank you for taking the time to ask a question. I am sorry that you have not had a good experience during your one night stay with us. I take seriously any issues that any guests may have during their time staying with us. My staff informed me that a daddy long-legs "Pholcus phalangioides" was removed from your room and I apologise if this caused you any undue stress. This type of spider appears large due to its long legs but is completely harmless to humans. We were unaware of your arachnophobia and hope that the spiders removal helped. I have personally inspected the room you stayed in and have found no evidence of either mosquitoes or bed-bugs or any other "various bugs". The room in which you stayed has been occupied both before and since your stay, to great satisfaction from those guests and without any issue. Furthermore, we have a pest-control contract and our rooms are regularly checked for any pest activity as is correct for any hotel. Following my own investigation I requested that my pest-control company come to the hotel and carry out their own independent check of the room for any presence of mosquitoes or bed-bugs. That check has been carried out, and they found no presence of either pest. Our reputation as a hotel has been built over 40 years as an honest family business, and I sincerely hope that remains the same for years to come. You will see from many other reviews across different platforms that the majority of our guests are satisfied with our service, and we welcome many returning guests from across the world annually. Should you have any further questions, please do not hesitate to contact me. Glyn Beynon. Jesmond Hotel.

Good mornning, All regular double en-suite rooms are located at the back of the hotel. We do have a small double en-suite room which is located at the front of the hotel. Kind regards, Glyn Beynon

Good afternoon. All of our rooms have showers only in the bathrooms. We do not have any baths. Kind regards, Glyn Beynon

In the case of any cancellation after the reservation has been made there is a minimum charge of one night per room (cancellation charges may increase closer to the time of the check-in date). We also require written notice, and cancellation fees will be charged from your credit card. No money is debited to your credit card before arrival (unless a cancellation should occur), but we do often pre-authorise the amount of the first night of your stay. This is not a full transaction, but may show up on your statement. Payment in full can be made in cash, traveller’s cheques in pounds, or credit card upon your arrival. We accept master or visa card only, we do not accept American express.