Dear tfails, Please note that most of our restaurants do not require dinner reservations as most are first-come, first-serve. The only restaurants that require reservations are JC Steakhouse, Le Chateau, Cusco and Cielito Lindo, as well as La Trattoria and Riviera Maya located at the Golf Course. Reservations for these restaurants can be made as soon as you arrive with our phone operators by dialing number zero from your room or directly in our Palace Resorts app once you arrive. I will be pleased to assist you and to prepare everything for your upcoming visit. May I kindly invite you to please refer to your private messages? Cordially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor! @PalaceResorts

0 oy

Dear Cambo2010, Thank you so much for your preference. We have fantastic options through our Vacation Planners for amazing tours and excursions. Please email them to toursinfo@palaceresorts. com Warm Regards, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor! @PalaceResorts

0 oy

Dear Daniel K, Thank you for your preference. The areas that are open include the first tower, which includes Trenzas (Blue and white slides) and two Tobolocos (Yellow and Green). These are the slides that are featured in the video in our Facebook profile. Additionally, the lazy river, wave pool and the kids splash zone are also open. If you're staying at The Grand, you can always visit the FlowRider located on the Sunrise side of Moon Palace Cancun and the Water Slide located at the Nizuc side. We do not have a completion date for the ones you are mentioning, nevertheless, as soon as we have information we will be delighted to inform you. Cordfially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor! @PalaceResorts

0 oy

Dear Cambo2010, Because The Grand at Moon Palace is located off a reef, the beach is different from the typical beaches in Cancun. However, we make up for this by offering our guests an abundance of amenities, including a variety of restaurants, night clubs, lounges and bars, pools and more! If a great beach is at the top of your list, then you may want to consider staying at one of our sister resorts such as Beach Palace or Sun Palace (couples only). Cordially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor! @PalaceResorts

0 oy

Dear Jenelle M, Thank you so much for sharing your question with us, it will be a pleasure to assist you. Please note that for Trenzas, the minimum age required is 10 years old, the minimum height is 120 cm or 47 inches. The maximum weight is 100 kg or 220 lbs. For Tobolocos the minimum age required is 12 years old. Minimum height is 160 cm or 62 inches. Tobolocos is for two persons at the same time, so please note they must have a combined weight of at least 140 kg or 308 lbs, and no more than 220 kg or 485 lbs. Please note that there is also the kids splash zone, as well as the water slide at Nizuc. Cordially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor! @PalaceResorts

0 oy