Jump Giants
3.5
11:00-19:45
Pazartesi
11:00 - 19:45
Salı
11:00 - 19:45
Çarşamba
11:00 - 19:45
Perşembe
11:00 - 19:45
Cuma
11:00 - 19:45
Cumartesi
10:00 - 18:30
Pazar
10:00 - 18:30
Tam görünüm
Bölge
Adres
Doğrudan ulaşın
Yakınlardaki en iyiler
Restoranlar
5 km içerisinde 251 tane
Gezilecek Yerler
10 km içerisinde 181 tane
Katkı yapın
3.5
147 yorum
Mükemmel
50
Çok iyi
28
Orta
19
Kötü
12
Berbat
38
Susan E
Londra, UK29 katkı
Ağu 2024 • Arkadaşlar
Kids had a brilliant time and it’s a perfect place to visit in the summer holidays as it wears them out!
However it needs air con as we visited in August (on an average temperature day) and it was very humid inside. The cafe desperately needs an upgrade. There’s no WiFi and no plug points for charging and i had taken my laptop to work, so both these aspects were very frustrating. Anywhere that serves coffee and expects people to sit there for more than an hour has WiFi nowadays surely..?!
However it needs air con as we visited in August (on an average temperature day) and it was very humid inside. The cafe desperately needs an upgrade. There’s no WiFi and no plug points for charging and i had taken my laptop to work, so both these aspects were very frustrating. Anywhere that serves coffee and expects people to sit there for more than an hour has WiFi nowadays surely..?!
Yazıldığı tarih: 23 Ağustos 2024
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Comments F
1 katkı
Ağu 2024 • Aile
I am absolutely disgusted by the lack of professionalism from staff at Jump Giants West London. There was an incident today initiated by staff when we attended the cafe area after an open jump session, one manager who approached us was very rude shouting and intimidating. When she continued to shout at me and refused to give me her name I asked to speak to someone else she went over to the site manager and he said and I saw him as he said it, if she wants me she can come here. I am disgusted with the way this place is managed and if there was a bigger issue that occurred here you wouldn’t receive any support. The place is run by inexperienced young workers who are very rude and have no communication skills they are very unprofessional and not the kind of people who should be in a role working with young children offering a service. I am escalating this further and I know people will continue to use this establishment, days out like this cost a lot of money I would recommend finding an alternative location.
Yazıldığı tarih: 20 Ağustos 2024
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Aneta G
1 katkı
May 2024 • Aile
Very poor customer service. Arrived 15 mins earlier was sent to briefing room where nobody come. Bare in mind i arrived with 2 kids. Apparently i didnt have branded jump giant grip on sock and i was asked to purchased new. I didnt take my card and had no choice but to leave!
Yazıldığı tarih: 30 Mayıs 2024
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aly m
Londra, UK2 katkı
May 2024 • Aile
We had a birthday party for our 7 year old here and it was great . Very clean, not too busy and the host Lucy was amazing . Lucy took care of everything for us making it a stress free party.
Yazıldığı tarih: 12 Mayıs 2024
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theo h
1 katkı
Oca 2024 • Arkadaşlar
Had to get interrogated in order to go on the trampolines. Would not recommend going here. Empty slushy machines
Yazıldığı tarih: 5 Ocak 2024
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Pal S
1 katkı
Oca 2024 • Aile
Ridiculous , beware these scammers , we booked for a family of 10 people , my brothers car broke down and they told us that we could have extra time . When we come they only give us the remaining time of our session just 10 min, . Staff was extremely rude. We drove 50 mins and the manager was very rude. We asked her to go check the camera if she don’t believe us and she refused . She was saying things like ,” stop treating me like your wife” in front of my family. We paid extra 12£ for socks as well , she was too young and she don’t know how to treat with Elders
Yazıldığı tarih: 1 Ocak 2024
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Lozbrook
Londra, UK5 katkı
Ara 2023 • Aile
Had my sons birthday party booked for 4pm and were told to arrive at 3:30pm. At 3pm we received an email saying the party would need to be cancelled due to flooding.
Obviously this is beyond their control, but sending an email instead of picking up the phone to inform us?! All of our guests were already on their way and then we had a mad dash to ring everyone and find an alternative venue to take 15 disappointed children to. I rang Jump Giants to find out why they hadn’t picked up the phone seeing as the party was going to be 30mins after they sent the email and the person on the phone informed me that the flood had first occurred at 11am! So instead of ringing their customers at that point, they waited until the last minute to let us know and cause unnecessary stress.
I emailed these complaints to head office and received two lines back saying ‘it was beyond our control’. Yes of course the flooding was out of their control and I imagine it must have been a stressful situation to deal with, but the communication is extremely poor and completely unacceptable.
No compensation offered and no reply from head office.
Obviously this is beyond their control, but sending an email instead of picking up the phone to inform us?! All of our guests were already on their way and then we had a mad dash to ring everyone and find an alternative venue to take 15 disappointed children to. I rang Jump Giants to find out why they hadn’t picked up the phone seeing as the party was going to be 30mins after they sent the email and the person on the phone informed me that the flood had first occurred at 11am! So instead of ringing their customers at that point, they waited until the last minute to let us know and cause unnecessary stress.
I emailed these complaints to head office and received two lines back saying ‘it was beyond our control’. Yes of course the flooding was out of their control and I imagine it must have been a stressful situation to deal with, but the communication is extremely poor and completely unacceptable.
No compensation offered and no reply from head office.
Yazıldığı tarih: 4 Aralık 2023
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Chris M
11 katkı
Ara 2023 • Aile
Terrible service..We had a children's party booked. Cancelled with 45 minutes to go, by EMAIL.
Problem was flooding, however the very least was a PHONE CALL. Several parents turned up as they didn't get the message. Very poor. Find somewhere more reliable. Would give 0 stars.
Problem was flooding, however the very least was a PHONE CALL. Several parents turned up as they didn't get the message. Very poor. Find somewhere more reliable. Would give 0 stars.
Yazıldığı tarih: 4 Aralık 2023
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Hani R
1 katkı
Kas 2023 • Aile
An absolute abysmal customer service from the cafe staff. When asked if this was my hot chocolate, a youn male server kicked the door with his foot and shouted it was coming. My daughter very calmly said there is no need to shout and be rude not kick the small door and he replied P*** Off. The manager was right there and did nothing. When he brought the drink I asked him who is the manager, he laughed and pointed to two females at his side. One of the declared she is the manager and told me that she will deal with him by asking him to take 2 minutes break. No apologies. I stood there and too a picture or them with their backs turned to me. She rushed and asked me to delete the picture claiming the lad is under 18. She claimed she had apologized but of course she did not. Bad place, bad service, awful attitude. Do not go there unless you want to be insulted by their staff.
Yazıldığı tarih: 4 Kasım 2023
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Yini G
1 katkı
Kas 2022 • Aile
If I could give no star, I would. Big avoid! Terrible customer service, inexperienced staff and over booked venue. We went there for my son's birthday party, place was over booked. When I booked the party, i was told we could put birthday decorations in the room, however we were only allowed in his party room 5 minutes prior. Obviously not enough time to put all deco on. Place was over crowded, extremely noisy, party helper/designated host only cared to chase parents to sign wavier for their kids, and she kept asking me to run around to do this the whole time, rather than get it sorted before the jumping session started. Didn't do anything to help. A few kids from our party group were upset even crying due to crowded and nosy environment. A very disappointing experience, which costed almost 600 pound, and my son was extremely upset. I emailed my complaint to head office, was told that they would only give us a free jumping session. Not interested in improving their customer services at all. We said no to the free jumping session. Will never go there again. Terrible attitude with all the staff we have encountered.
Yazıldığı tarih: 3 Ekim 2023
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£11.50 for peak. Group discount is available though
Yazıldığı tarih: 15 Nisan 2019
Is there a free phone number for the one in Heathrow? It’s so costly to ring the 0844 number
Yazıldığı tarih: 19 Temmuz 2018
Sadly no, but if you went on their website, you could choose the 'request a call back' option on the top right hand corner which could save you money or alternatively just send them an online email form. Good luck
Yazıldığı tarih: 23 Temmuz 2018
rickcraker84
Surrey, İngiltere
Why is it so ridiculously cold in the jump arena? I can see steam coming out of peoples mouths while they are talking!!! It is colder inside than outside.
Yazıldığı tarih: 6 Ocak 2018
On my last two visits, June and September, it was really warm where I sat in the café? Hope you made staff aware of this concern so they could do something about it?
Yazıldığı tarih: 15 Ocak 2018
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