Super Trans

Super Trans

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2.0
5 baloncuk üzerinden 2,05 yorum
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1
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4

Vicky N
2 katkı
5 baloncuk üzerinden 5,0
Kas 2024 • Arkadaşlar
Super Trans had the best deal, and I am so glad I hired them in spite of the reviews.
They were on time and very professional. The van was new and almost empty.
On my way back to PHL I messed up the date of the return, and was unable to inform them of my delay. Anyway, they were able to quickly accommodate and pick us up from JFK after a very, very long flight.
I will sure book many more rides with you, as well as give recommendations to my friends and family.
Thank you SO MUCH, Super Trans!
Yazıldığı tarih: 23 Kasım 2024
Bu yorum, bir Tripadvisor üyesinin öznel görüşü olup Tripadvisor LLC şirketine ait değildir. Tripadvisor, yorumlar üzerinde kontroller yapmaktadır.

Marigold A
1 katkı
5 baloncuk üzerinden 1,0
Tem 2024 • Yalnız
I called this company to inquire about their services and I spoke to this lady who claims she owns the business. She's rude and has no good customer service skills. She talked like I'm bothering her with my inquiries, which mind you, are valid questions. I asked for non shared vehicle service & she exclaimed "it's very expensive". I didn't ask if it was expensive or not, I asked for how much. The rest of my questions were addressed like I am asking her a favor. I reminded her that if I wanted the service, I will pay for it. When I verified more info about stops and time frame, her response was "I don't know". How on earth can you make options when the response you get is "I don't know". Not to mention she randomly put me on hold with no warning. Nevertheless, I didn't book any service through this company because I didn't like the way this lady named Teresa (so she says) spoke to me. If this lady represents this company and doesn't know how to deal with customers, then she's not representing anything good to come. Clearly, when I read all the reviews here, it made sense that this company don't even deserve a one star. Do yourselves a favor and avoid this company. Waste of time!!!!!
Yazıldığı tarih: 13 Temmuz 2024
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Jasper S
2 katkı
5 baloncuk üzerinden 1,0
Şub 2024 • Aile
I will never recommend your company to anyone and don't do any business with super trans shuttle service again located at state road Bensalem extremely a bad service untrustworthy driver and office people
Yazıldığı tarih: 18 Mart 2024
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FY
1 katkı
5 baloncuk üzerinden 1,0
Haz 2023
Super Trans is beneath contempt: This is a review of shuttle service from Newark EWR to Philadelphia. A family member was flying from Singapore arriving early in the morning so I intentionally called the company to confirm that Super Trans would have shuttle service at the time of his arrival.

Not only did this company verbally misrepresent that they would pick him up at Newark shortly after his arrival early Monday morning, they specifically instructed him to call from the baggage claim so that they could instruct him on where to meet the shuttle. When he called, he received a recorded voice message saying to call back later - after a 19-hour flight from Asia.

He had to wait for three hours before boarding the shuttle then had to change shuttles somewhere outside of Philadelphia for the final ride to a nearby hotel - no, they do not drive passengers home, even if it is 5 minutes away.

Do not patronize Super Trans: Instead take the New Jersey Transit train to Trenton then cross the platform for the SEPTA train to Philadelphia, take a taxi from there. In retrospect, taking an Uber would have been better, hardly worth waiting three hours for abysmal service.

The bar for airport shuttles in the U.S. is already low; for Super Trans, the bar is subterranean. Look at the other reviews on Yelp: All one star - that alone indicates an abysmally low quality of service - and if you call, they lie to you.

Do yourself a favor and never, ever, under any circumstances patronize Super Trans - you will live to regret it.
Yazıldığı tarih: 19 Haziran 2023
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Julian
Philadelphia, Pensilvanya4 katkı
5 baloncuk üzerinden 1,0
May 2019 • Çiftler
Our experience was not simply a delay of a few hours, but an absolute nightmare. We were abandoned by the driver miles away from the Brooklyn cruise harbor in pouring rain with our luggage.
When we booked our ride from Philadelphia, we were given a 11am pickup time, which was perfect. On the eve of departure, we were told that we would be picked up at 9.30 am. The driver arrived at 9 am. When we arrived in Brooklyn, there was a + 30000 bicycle race and the regular road to the harbor was closed. The driver stopped the van briefly to enquire how to get to the cruise terminal from a police woman who did not know. She was not from the area. The driver told us that there was nothing he could do as he had to go next to Kennedy airport. He stayed sitting in the van, without doing anything, waiting for us to get out. My husband stepped out of the van under a pouring rain looking for help. Meanwhile the driver had stepped out of the van to smoke a cigarette. He then proceeded to unload our luggage on the sidewalk in the torrential rain, telling us to go and get a cup of coffee in a restaurant that was obviously closed, and left. We transported suitcases, bag packs, and bags under a bridge to find shelter from the pouring rain. By the time we reached the shelter we and our luggage were soaked. We are both in our 70s and my husband has a serious hard condition. Taxis were really hard to get in this remote neighborhood, particularly in a rainy day. My husband was furiously running around trying to flag one on a Main Street, a couple of blocks away from the bridge. Eventually, a taxi came to our rescue. The driver confirmed that the regular road was closed. He then proceeded to type the address of the pier in his GPS and found an alternative route, parallel to the original one, and only two blocks away, not even adding any distance to the trip.
Within 15 minutes, we had reached our ship. Many other taxis and shuttles were unloading passengers.
So, the company was not informed of this huge race. A 30,000 bike race is not an unexpected event. The driver never tried to solve the problem. There was no GPS in the van! He did not hesitate to simply kick us out of the van with all our luggage in a pouring rain and in an isolated neighborhood. Through its incompetence and total lack of care, the company not only did not provide the service agreed to and paid for, but also endangered the well being of two older people. We are still traumatized by this horrible experience.
Never use this company. Actually, you can book Uber, for about the same price, to go from Philadelphia to the Brooklyn cruise harbor.No comparaison between the two services!
Believe it or not, following our complaint, we were offered a discount on our next booking!!! And then a $50 dollars refund! Who are these people?
Yazıldığı tarih: 28 Temmuz 2019
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