The Spa at Mountain Edge

The Spa at Mountain Edge, Newbury

The Spa at Mountain Edge
3.5
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3.5
20 yorum
Mükemmel
8
Çok iyi
4
Orta
1
Kötü
1
Berbat
6

Aile
Doing a great job with Covid. I wiped the whole room down with alcohol wipes when we got here, and there was like no dust. They kindly removed bed blankets and pillows at my request so we could use our own pillows and sleeping bags to try to stay safe. Windows open so when we got there we cracked them to exchange the air. Gas fireplace was lovely and helpful drying our wet mittens. We used the laundry room for wet jackets. Tiny convenience store very convenient (pun intended). Everyone was very friendly. I didn’t notice when planning - my fault - but be aware there’s no oven in the kitchenette if you are planning to stay in and cook bc of Covid. You have a small toaster oven, microwave, and two burners. Dishwasher - yay! Soap provided. Very nice for families, close if you’re skiing here, and felt safe during Covid. Thank you. Sad we won’t be back bc I won’t ski sunapee again, but I would definitely stay here again otherwise.
Yazıldığı tarih: 18 Ocak 2021
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meagpres34
1 katkı
To celebrate a friend’s birthday, I scheduled two 50 minute Aromatherapy massages with two separate massage therapists. We received email and text message confirmations for both massages with details including use of the other amenities. We drove 35 minutes to get to the spa and upon our arrival, we were greeted by one of the massage therapists who told us she was waiting for information from her boss because the other massage therapist had called out. We were not called that morning to be notified of this inconvenience and change to the schedule. She asked us to complete the required paperwork in the meantime. After finishing the paperwork, she told us that she’d like to barter with us and that she’s very busy but could offer us each a 30 minute massage instead. I mentioned that we were there for my friend’s birthday and if they could do hers for longer that would be appreciated. It seemed as though that was our only option for a massage treatment. We then were directed to the locker room to change into the robes and come out to the waiting area when we were ready. The actual massage experience with Moriah was the best part of our experience. We recognized that it was not her fault that her coworker called out of work. It seemed that she was doing her best to rectify the issue even with what seemed like poor communication from management. I received my massage second and while my friend was waiting, she was approached by the Spa Manager, Valerie. She felt as though Valerie did not want her to wait in the waiting room any longer as she walked through several times staring at her. When I was finished, we changed into our swimsuits and went to use the pool, hot tub and sauna (as is included with the treatment). The door was locked and required a key card. We went to the desk to ask Valerie for a key and she rudely said “Well, did you pay yet?” We then went to get our wallets out of the locker room to pay. Valerie went on to say that if we were planning to use the pool area, we should’ve used a different locker room so we did not “continue to disrupt other treatments.” We were unaware that there was another locker room and were brought to the spa locker room by the massage therapist when we arrived. Valerie then gave the key cards to us and also told us we needed to remove our belongings from one locker room and use the others, again so we would not “disrupt other treatments.” She also asked where we were from and when we told her, she said that it was “local enough.” It seemed to us like she was trying to make herself feel better that we weren’t guests from farther away. We gathered our things and used the other locker room. We were unable to use the sauna as there was a sign that said to contact the front desk to turn it on. At this point, we did not want to have to engage with Valerie again as it seemed like we were an inconvenience to her. We only used the hot tub and then went to use the showers so we could leave and despite the fact that there were dispensers on the wall, there were no shampoo, conditioner or soap products filled in them. While packing up my things, I noticed that I did not receive my debit card back. I had such a poor experience with Valerie, I considered leaving and going to get a new debit card from my bank. I went back into the office area where Valerie was helping a couple who was staying at the resort. She glanced at me as if she had never seen me and said she’d be with me in a moment. I mentioned that I thought my debit card was still there. She proceeded to laugh and say “still in the card reader,” pull it out and hand it to me. With the way that she seemed like she didn’t know that I was just there, I am fairly certain she would’ve given my debit card to anyone who asked for it. She did not even ask my name to be sure it matched the one on the card. We left the spa and have no plans to return. Our experiences could’ve been 100% better with a phone call notifying us of a staffing issue before arrival, as well as the common courtesy of an apology instead of making us feel like our presence was an inconvenience. Our day that was supposed to be full of self-care ended with us more stressed about what happened while we were there than before we came.
Yazıldığı tarih: 13 Mayıs 2019
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callsandy
Portsmouth, NH46 katkı
The spa was in the Mountain Edge Resort. Very cozy place. When we walked in there was no one to be seen. After looking around for a few minutes, someone came out and directed us downstairs to the spa. We filled out the necessary paperwork and were taken back to a changing room and given lockers. The robe that was given was small and I'm on the smaller side. Barely wrapped around me. My son robe left him hanging out. No flipflops were available. The massages were excellent. After the massages we were led back to a lounge area that was set up for relaxing. No water in cooler or clean glasses to use. Had to go to mens side for it. The hot sauna was next to the pool. Extremely loud with so many kids there. Not relaxing at all.
Yazıldığı tarih: 15 Ocak 2019
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Susan S
2 katkı
Arkadaşlar
The spa was excellent. The resort itself was a bad experience. Too many problems to list. Would not recommend.
Yazıldığı tarih: 16 Ağustos 2018
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captfrog
North Muskegon, MI119 katkı
Yalnız
I am writing this for my wife,Elizabeth, who had a terrific experience. I do have to add that trying to leave a review on their own website is a fruitless experience. When trying to submit the review it keeps claiming that a review can’t be left for a salon you’ve not visited, even though my wife had the pedicure today. Hopefully, the Spa will see this review!

I have never felt comfortable getting a pedi as I have oddly shaped toes and I have excema on my right foot. For this reason my husband has been cutting my nails and putting on polish. Recently
I went to a professional and she said she could not do my nails again, as they were too thick. I am on vacation at Mountain Edge Resort and I thought I would try here. To my delight I hooked up with Tori. Not only is she very professional, but she made me feel very comfortable. She is highly recommended
Yazıldığı tarih: 5 Kasım 2017
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Sandra-Leigh S
Lempster, New Hampshire, United States9 katkı
The women who do the treatments are lovely, but the front-end experience is lacking. The change room is actually part of the hallway, not a comfortable sense of privacy. The robes are made for a size 2, unless you know to ask for a larger one. Then to top it off I signed up for three treatments including a $45 facial, and they gave me a $120 facial without telling me until I checked out and found out it was costing me much more than I expected. I did not feel taken care of or pampered except when Ali was giving me my treatment.
Yazıldığı tarih: 30 Eylül 2016
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C G
Whitestone, NY4 katkı
The two of us had a room which was designed for six guests. Everything was exceptional beginning with the check-in staff.The room was extra large with an additional bedroom, a pull out sofa, a balcony, an electric fireplace, and a fully equipped kitchen. We can't wait to return in the winter and turn on the fireplace.
Yazıldığı tarih: 17 Ağustos 2016
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Kira S
1 katkı
Yalnız
I was vacationing with my fiance here recently and decided to get a quick facial while he was out golfing with his father. I was pretty sure that there won't be any availability for me to get in on that same day, but called to check anyways. Even though they were booked solid, I was told not to worry and was given a time to come in as one of the girls will be called "especially for me" to take care of what I needed done. I was so excited!!!
Needless to say-I had the most relaxing, most impactful facial ever with Laura! She is truly an expert in her field and a wonderful person that seems to care for her clients with utmost professionalism and detail. My skin is still glowing from 2 weeks ago! Thank you so much! I will def be back!!!
Yazıldığı tarih: 15 Haziran 2016
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Lynn C
Newbury, MA11 katkı
Yalnız
I went to the Spa for a pedicure. What a treat. The entire spa is so inviting and relaxing. Erin took great care of my toes - best pedicure ever! I look forward to going again.
Yazıldığı tarih: 9 Haziran 2016
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Cara V
4 katkı
I visited the Mountain Edge Spa with a group of 8 girls for a friends bachelorette weekend. When you go to a spa you expect the services to be of a high quality to match the high prices. This was NOT the case here. The manicures and pedicures were very basic- no lotion, no massage, just a painting of the nails. The bride-to-be got a gel manicure that was chipping the NEXT DAY. The massages were worse than at any other place I have been. Even despite scheduling our appointments in advance, we were 30 minutes- 1 hour behind schedule. And then when we went to pay, they included a mandatory 20% tip on top of the already insanely overpriced services. Don't waste your time at this spa.

The only positive thing I have to say is that we were allowed to bring in food and drinks to have while waiting for our services.
Yazıldığı tarih: 5 Haziran 2016
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