The Rural Life Living Museum
The Rural Life Living Museum
4.5
Cumartesi
10:00 - 16:00
Pazar
10:00 - 16:00
Hakkında
Süre: 2 – 3 saat
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4.5
5 baloncuk üzerinden 4,5229 yorum
Mükemmel
124
Çok iyi
70
Orta
19
Kötü
10
Berbat
7

snowflakes2017
Surrey, UK52 katkı
5 baloncuk üzerinden 5,0
Nis 2024 • Çiftler
We had a thoroughly enjoyable and informative first visit to this very interesting Rural Life Museum. We did not know it existed but are so very pleased we have now discovered it!
Yazıldığı tarih: 14 Nisan 2024
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Mary B
2 katkı
5 baloncuk üzerinden 2,0
Ara 2023 • Aile
We are a family of 10 and visited at lunchtime on December 10th, I think our 5th visit and I’m afraid our last. The extended train run was excellent and the staff running it very nice. When we got off we were pointed to Father Christmas and that was it. Mrs Christmas was delightful but Father Christmas was struggling to relate or speak to the children at all, their parents had to keep the conversation going. The gifts were paltry, especially a yo-yo that didn’t work at all. There was no signage or volunteers to direct us to any of the minimal activities and the market tent was very disappointing. We found a tombola tent by chance and the volunteers running it complained that no one knew they were there. It is sad that there is no longer a hot drink and a mince pie for visitors like there used to be.
I had recommended it to some friends who were dreadfully disappointed as they didn’t find anything apart from Father Christmas and no one helped them.
I appreciate that it is a charity but at £15 per adult for nothing as well as the children, I felt my £150 could have been much better spent.
Yazıldığı tarih: 28 Aralık 2023
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David B
9 katkı
5 baloncuk üzerinden 1,0
Ara 2023 • Aile
What happened?! Three years ago we visited your santa experience which was a wonderful and warm experience.

We came this week and it was pitiful! First, everything was closed by the time we saw Santa (to your defence this was in very small print, however as was a promise that you were open until 7). Secondly, the attractions around santa were very second-rate compared with what was on offer the last time we came (a handmade hoopla and a self-serve craft activity was it!). Thirdly, we were stuffed into a very full train carriage which was then late leaving.

When we asked your ops manager to address our complaint he was unhelpful and dismissive. He clearly stated that we were not the first to complain. You have also failed to respond to our email for more than three days.

We are not a rich family - we had one experience like this booked and we booked early so we could get the sunset 'spot' we had last time we came.

We cannot now afford or find any alternative experiences for special memories. It is our youngest's first Christmas and his 7-year-old brother was so excited!

We were approached by another family in the car park and their comment was, "was that it?"

As from my previous visits, your army of volunteers were amazing; shame you have let them down with such poorly thought out and under-invested attractions. Others at your price-point are offering so much more than you!

We will definitely be seeking an alternative for our childrens' 'special experience' next year: such a shame as our last visit three years ago was so magical!

Yazıldığı tarih: 20 Aralık 2023
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Pippa W
Godalming, UK2 katkı
5 baloncuk üzerinden 1,0
Ara 2023 • Aile
An utter disappointment and a complete waste of money. We booked the 15:30 ticket to see Santa (£75 for a family of 5) boarded the train which left late, and went straight to the grotto, arriving about 15:50. The crafts of previous years were non existent and animals no longer there, just a penguin ring toss that you would expect at a school fair. The Santa gifts were in no way age appropriate, for example a 100 piece puzzle for a 3 year old. Despite the confirmation email with our tickets stating that the museum closed at 19:30 we were asked to leave at 16:00 as the museum was closing. The Operations Manager who we then spoke to was rude with a terrible attitude and despite agreeing it was unacceptable stated that it wasn’t his problem and that we, like all the others who had complained over previous weekends should contact the director, who has yet to respond to my email. It used to be a wonderful magical treat but this was a terrible experience made worse by a complete lack of communication. Despite receiving feedback from multiple people in previous weeks that it was not clear enough that you needed to arrive well before your time and visit before your grotto time (as the Operations Manager informed us), no effort was made to communicate this with people booked onto the later sessions for future days, despite email addresses being held from booking. Furthermore, no reason was given why the Rural Life Centre was closing 3 and a half hours prior to the time given on the confirmation email. Avoid!
Yazıldığı tarih: 18 Aralık 2023
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Hi Pippa. I have your email, and was about to respond when I was notified of this review. Your email clearly states that you would await my response before taking to social media, but it would seem that less than 24 hours after your email was received we are not being given opportunity to respond to you. Grotto ticket holders were allowed entry to the Museum from 10.00am to take part in activities around the site and the ticketing information clearly stated that those activities would stop at 15.30. Having recently left the grotto and not wearing my name badge, I witnessed your exchange with my Operations Manager, who was in no way rude to you, nor did he agree that anything was unacceptable, or indicate that there had been other complaints. He informed you that he was unable to process a refund and that you would need to email the info@ address and the Director would respond to you. A member of your party, then called him 'useless'. I am sorry that on this occasion we have not met with your expectations, however, my staff do not deserve to be verbally abused nor defamed on a public platform. I will respond separately to your email. Ed Fagan - Museum Director
Yazıldığı tarih: 20 Aralık 2023
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Arnold 5
Waterlooville, UK97 katkı
5 baloncuk üzerinden 4,0
Ara 2023 • Aile
Unlike others we had a lovely day at the Museum with our 2 Granddaughters.
Admittedly we were very lucky with the weather which helped enormously.
The Staff were all very friendly. The girls enjoyed their ride on the train & meeting with Santa & the 1950's playpark. Some interesting buildings to explore & interact with the little ones in, explaining how people lived in "the olden days".
Cafe lets the place down with their cold coffee & lukewarm chocolate.
Some warm cups of soup would have been welcome at this time of year!
Wear wellies if it's been raining.
Yazıldığı tarih: 12 Aralık 2023
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beehydrated
Londra, UK34 katkı
5 baloncuk üzerinden 2,0
Ara 2023 • Aile
Booked tickets for Christmas at the Museum expecting to be able to get the train to see Santa as website said nothing about it being sold out at the time and I assumed you’d book the train when you got there. Took my baby in the rain today only to be told we didn’t have the right tickets and we wouldn’t be able to board the train to see Santa. A very tearful and upset family left today.

I have given it two stars because the volunteers were very understanding and helpful and assisted with us getting a refund. They also said that this isn’t the first time that this has happened.

I’ve looked on the website now and it now clearly states that it is sold out but this wasn’t there when I booked. What a shame because it feels like a waste of my Sunday and has left me upset and unhappy with our trip which is the opposite of what I want to feel around Christmas.
Yazıldığı tarih: 10 Aralık 2023
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Victoria W
1 katkı
5 baloncuk üzerinden 1,0
Ara 2023 • Aile
We had previously been here for the Santa’s special. Disappointed is an understatement. You get on a cold, undecorated train. You get off and head into a tent where you can do 2 activities or visit the blacksmith. After this you can go around the corner to see Santa. Then it’s straight back on the train. For the money we had spent for this experience you get practically nothing. No shop open, no viewing of the grounds and no cafe open to go in a spend time enjoying the museum like we had been able to do previously. They used to be animals, the fairies, the scavenger hunt, walking the grounds and the elves doing tasks. This is what we were expecting to happen again. It was so magical but this is not the case anymore! We had travelled for an hour for this experience for it to last 25 minutes. Getting told they was no refreshments because of the time we chose to go. We will not be returning.
Yazıldığı tarih: 2 Aralık 2023
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Hi Victoria, Thanks for taking the time to leave a review. Your tickets were booked on the 4pm train. The information on the website about the event when you booked clearly stated that passengers on the 4pm train would not be able to access the Museum or the other activities on offer during the day after they had left the grotto, as the Museum closes at 4pm. Passengers on the 4pm train come into and out of the Museum on the train, all other passengers only get the train into the Museum so that they can go and explore the rest of the offering after they have been to the grotto (or event beforehand if they wish). Visitors with tickets to the grotto can come into the Museum during this event any time from 10.00am until we close at 4pm. Visitors to this event are able to explore and view the Museum and its grounds all included in the ticket, along with our family craft activities and Christmas craft market. This event has developed over the last few years, however we are concerned that you are either confusing us with somewhere else or have not ben for several years. We don't recognise the 'scavenger hunt' or references to 'fairies'. We have not had animals for this event since 2019. We have had lots of great feedback over the weekend, including customers taking the time to email us personally to thank us for our efforts. I am sorry you seem to have not enjoyed the experience or were confused about the times at which you could access the rest of the Museum and activities on offer. In future we will endeavour to ensure that event information is as clear as possible.
Yazıldığı tarih: 8 Aralık 2023
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lucilou123Portsmouth
portsmouth198 katkı
5 baloncuk üzerinden 2,0
Eki 2023 • Çiftler
Cafe awful !!! Been here several times when its an event weekend it comes alive the rest of the time its showing signs of neglect, the cafe was once really good now its overpriced and poor quality, the whole site needs some tlc and the cafe needs an overall, if you visit bring a picnic and only visit on an event weekend or you will be disappointed and feel ripped off by the cafe prices and attitude of staff
Yazıldığı tarih: 8 Ekim 2023
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Graham H
Bordon, UK4 katkı
5 baloncuk üzerinden 3,0
Eyl 2023 • Çiftler
We live very locally and hadn't been for many years. On our visit, rubbish in the carpark, Display signs so dirty we had to clean them our selves before reading. We were going to have breakfast here, but other reviews suggested no, so we had breakfast at the garden center first. Somebody needs to go around with a noteboard of all minor jobs that need to be done. Display content actually quite good although no trains running. Sculpture park better value. Almost completely out of icecream....just seemed a little grubby and scruffy.
Yazıldığı tarih: 16 Eylül 2023
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SussexMum78
Chichester, UK209 katkı
5 baloncuk üzerinden 2,0
Ağu 2023 • Çiftler
Not been before, but wanted to come for a few years… not quite what I expected.

Please take my review as constructive comments, as I can see so much potential here, just think they need some help with additional funding.

On arrival in the car park, not sure where was best to park and no direction to the entrance of the museum from the car park.

Entering the shop, little visitor information on arrival, asked for two adult tickets (was not asked about Gift Aid - you could be missing out here). There was no explanation of museum offered on the day of visit, i.e. what was going on, and was not offered a map or any information, so I picked one up.

The site was very empty, we did not see a single volunteer/employee around the site apart from one man in the woodyard moving things. Many exhibits lacking information, so not sure what things were. They were numbered but no information on what the numbers meant. Also TVs not working when buttons pressed on one exhibit, another had a note not working.

No demonstrations going on, train not running. Could not see any information at the stations to say if running or not, and if so at what times.

It took us about an hour and a half to look at everything. If there had been people demonstrating or talking about the exhibits it would have been more engaging.

Not sure the rebrand to ‘Living’ museum works - as could see a mixture of branding on site, The Rural Life Centre was a better name, as nothing living as no people or demonstrations to make it alive.

I can see from other reviews they all seem good on event days? There must be more going on to engage visitors.

I did notice looking at an exhibit that they celebrated 40 years in 2013, so I presume this year is 50th anniversary? But saw nothing at the site to say this, no information on display about upcoming events that I could see either.

Lovely little site, just needs some love, some funding and some volunteers.
Yazıldığı tarih: 27 Ağustos 2023
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The Rural Life Living Museum çalışma saatleri:
  • Cts - Paz 10:00 - 16:00




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