The Venue
10:00-19:00
Pazartesi
10:00 - 19:00
Salı
10:00 - 19:00
Çarşamba
10:00 - 19:00
Perşembe
10:00 - 19:00
Cuma
10:00 - 19:00
Cumartesi
10:00 - 19:00
Pazar
10:00 - 19:00

3.5
5 baloncuk üzerinden 3,5140 yorum
Mükemmel
43
Çok iyi
41
Orta
28
Kötü
11
Berbat
17

Glenn Matcham
Rainham, UK42 katkı
5 baloncuk üzerinden 3,0
Tem 2022 • Aile
Ok for a rainy day. Went here with 3 children aged 4,6 and 12. Good for the kids to let off some steam. Average size soft play. The cafe has good choice and reasonable prices.
Yazıldığı tarih: 31 Temmuz 2022
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gmatcham
Rainham, UK9 katkı
5 baloncuk üzerinden 4,0
Tem 2022 • Aile
Chose to come here whilst on holiday on a rainy day. Came with 3 adults and 3 children aged 4,6 and 12
The kids enjoyed it and the soft play area is large. There is a good selection of food and drinks and reasonably priced. Would recommend coming here to others and would personally come again.
Advise you pre book online as when we arrived families were being turned away as it was busy
Yazıldığı tarih: 31 Temmuz 2022
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Happysussex
Mayfield, UK10 katkı
5 baloncuk üzerinden 5,0
May 2022 • Aile
Wow, we had a fantastic experience at The Venue Soft Play and Cafe. My 4 & 6 Yr old daughters had two hours of non stop play in the soft play which felt safe and clean. Plenty of seating area around the soft play and a lovely cafe for anything you want to bring through to the soft play. The soft play and cafe we’re both excellent value for money.

The staff in the cafe went above and beyond (particularly a lovely lady called Laura) to help find something for my Coeliac (gluten free) daughter.

All in all a great visit with two happy children and two relaxed parents :)
Yazıldığı tarih: 30 Mayıs 2022
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Tim S
1 katkı
5 baloncuk üzerinden 1,0
Oca 2022 • Aile
Shocking cleanliness, no hand sanitizer available. Grubby and smelly. The arcade machines were empty, some broken. Bowling cramped so unable to socially distance from neighbouring lanes. Massively under staffed and poor service.
There was literally nothing good about our family visit apart from the fresh air after we left.
It’s cold in there too, none of this should be acceptable.
Yazıldığı tarih: 8 Ocak 2022
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Danielle H
1 katkı
5 baloncuk üzerinden 1,0
Eyl 2021 • Aile
Where to start.. my son comes to this soft play with his forestry school weekly and Really enjoys it there so thought I’d drive down to take him there as we don’t live locally so thought we could have a lovely day out, so arrived at venue where straight away there was a wait due to short staff and cleaning needing to be done so after this we could enter soft play first 30 mins went fine children all having great time.. then girl comes in and opens a green slide so all kids went to have a go including my son who is very excited as he climbed back up to have another go I heard loud crying and screaming worried thinking he’s hurt or stuck my husband rushed in to help were he was met by this girl stopping my son going down the slide when asked what she was going she replied he can’t use the slide cause he’s got shorts on?? Confused as we never heard this rule before and at No point was this mentioned to any parent so my husband questioned this and try to explain that our son only wears shorts and doesn’t understand why your stopping him like this as he’s autistic so she replied well I have to shut the slide then so no one can use it! Meanwhile my son still inside VERY upset by this and just wants to play.. my husband at this point very annoyed told the girl what a Stupid rule !!! While my husband is trying to calm our son a male worker come in so I go to explain my son doesn’t have trousers and it’s never been a problem be as I was going to explain he’s here every week with his forestry school but got very rudely and loudly in erupted by his reply of ‘ oh your the mother of that kid ‘ you need to leave now! Because my husband made the girl cry..? So get out! My son is still inside having now a meltdown over this everyone in the room is staring at what’s now happening… and only been here 45mins No Understanding or apology from staff even though I apologised to the girl that she was upset by this our annoyance wasn’t personal to her but to come in a treat our son like that is totally horrible and unsettling for him over hour drive home took over 3 hrs to settle him all he said was ‘go venue ..’😥 staff clearly need a lot more training!! And maybe don’t leave a 14? Yr old in charge of running things
Had to explain to his school that he will no longer be going there!!!! Which is a real shame as none of this was his doing.
Yazıldığı tarih: 12 Eylül 2021
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Lizzie D
Bude, UK12 katkı
5 baloncuk üzerinden 1,0
Ağu 2021 • Aile
Toilets horrible. The drier still not working. Chicken nuggets cheap and tasteless. Staff were good and very helpful.
Yazıldığı tarih: 2 Ağustos 2021
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Zebraaa
30 katkı
5 baloncuk üzerinden 5,0
Eyl 2020 • Çiftler
We came too venue for our date night while on staycation. We read the reviews and was slightly worried but decided to risk it. It was empty. We bowled alone for a good hour and a half. We had a few problems with the lane we was on, staff was really helpful and friendly. I cant understand why it was so empty.

It was well up to covid standards, was lovely and clean. We are guessing the lane issue was because they haven’t been in daily use for months. I know having to use masks is a pain in the butt, but these business cant survive with people. It was so clean and staff was so nice. Would definitely recommend even in these new challenging times!
Yazıldığı tarih: 23 Eylül 2020
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Kate A
london2 katkı
5 baloncuk üzerinden 5,0
Ağu 2020 • Aile
This was our first trip to soft play since some places have reopened- we were really impressed with how it was all run, everything was spotlessly clean, staff cleaning the equipment all of the time, numbers restricted so it wasn’t too busy. Our children were nervous as they hadn’t been to soft play for a long time but they soon settled in and loved the experience! The tables were also spaced out and the coffee was good. This is probably as good as soft play can get!
Yazıldığı tarih: 26 Ağustos 2020
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Katlin
Penzance, UK22 katkı
5 baloncuk üzerinden 1,0
Oca 2020 • Arkadaşlar
Terrible customer service had to wait 10 minutes just to book in for the bowling as there were no staff available...out of four of us given bowling shoes 3 were spilt and ripped we had 2 games and I lost count of the time the balls got stuck and the pins didn't drop correctly and try and get any staff to help took forever and don't get me started on the bat...12 minutes to rouse any staff to serve. Considering this was a Sunday and a busy day the distinct lack of staff and customer service was disgraceful and appealing
..i will never return again it's dirty,expensive and above all of the staff need a good shake up and new management
Yazıldığı tarih: 23 Ocak 2020
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Really very sorry about your experience. We constantly check out stock of shoes before we put them out so we will look into this. In defence of the staff who are first class we had a unannounced booking of 53 people that turned up to bowl at that time and therefore there was a slight delay in service to you. I have checked through CCTV and also spoken to the staff in regards to this compliant and can clearly see they were doing their very best to accommodate all customers. Again i am sorry for your unfortunate experience. Thanks
Yazıldığı tarih: 25 Ocak 2020
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Reanne W
Bude, UK1 katkı
5 baloncuk üzerinden 1,0
Kas 2019 • Arkadaşlar
Me and a mate went to the venue as they advertise they show sky sports. As it's not far from my house we decided to have a venture up there and see what it was like (mistake). The match they were showing was liverpool vs man city (pretty big game), the match was on, screen is pretty good and a decent picture. Got a pint after going round to the kitchen area to get a member of staff to serve us. Watched the first half, still had out first pints so decided to play on some of the arcade games, two to be precise as everything else was turned off, even the machine that changes money to 2ps even tho one of the games that was on was the 2p slot machine. Second half of the match started, about 10mins in to the match I went to get another pint. No one at the bar, went to kitchen area where all members off the staff were sat of the work surfaces doing nothing. A girl came up to me and asked if she could help, I said yes,I would like to get two pints please, which she replied oh, weve ready cashed up (it was 5.40 and they dont close till 6.30) then she said actually I've clocked out so I'll get someone who can help. With this a young lad came over (who served us outr first pint). He asked what I wanted, i said two pints please, he said he had already cashed up which I replied does that mean I cant get a pint and he said yes, sorry. With that I went round to my friend and explained the situation and we decided to leave. There was two other adults at the bar who said you cant leave, I replied saying I cant get a pint cause the have cashed up already. They said what's the point in advertising football if ur not going to keep the bar open or cash up early. I said I agree and that's why were leaving.

I think its appalling to advertise a sport and then not have someone on the bar esp when theres people in there drinking and the staff are just sat on the kitchen work surfaces doing nothing. There is literally no point in advertising it of you don't want that sort of clientele in there.
Yazıldığı tarih: 10 Kasım 2019
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