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Yasemin B
1 katkı
Ara 2024 • Aile
Today we went with our family but play in utrecht. At the climb wall unfriendly staff who certainly did not feel like working. Little on his phone and if you asked for something you got dirty looks at you. Nothing was explained except watch this and a video was played, ask if I understood anything no! Not much fun for a lot of money. Definitely not recommended. We also went to the play paradise that looked like a deserted place. Staff who looked at you with why are you still here ‘ it was 5.30 pm’ not a good experience and certainly not recommended. Wasted money and only shaggy looking staff
Yazıldığı tarih: 13 Ocak 2025
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Eline O
3 katkı
Ara 2024 • Arkadaşlar
We went with four friends of 28. The idea is nice but the execution sucks. It is a huge warehouse where various activities have been set up where it feels like a big money machine. We did not get a clear explanation at the reception so we were a bit lost. We constantly had to take the initiative ourselves, for example, to buckle up. The employees are also not nice, helpful or assertive which they cannot do anything about, they will probably not be explained that. In addition, it is also extremely nasty.
Yazıldığı tarih: 9 Aralık 2024
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Erwin T
Maarssen, Hollanda43 katkı
Kas 2023 • Aile
Small toddler section that daughter of 2 quickly got bored of and then went to the section for larger children. This part is a lot bigger
Yazıldığı tarih: 9 Ağustos 2024
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Pim U
1 katkı
Haz 2024 • Aile
Daughter was unfortunately ill. No resistance was possible. Phone number unavailable. This is an ordinary money machine. Afrader.
On previous visits it was noticeable that cleaning costs are sharply cut, it smells downright bad, the hospitality industry is permanently unstaffed and there are many accidents. Pretty intense to see a kid with bone fractures.
On previous visits it was noticeable that cleaning costs are sharply cut, it smells downright bad, the hospitality industry is permanently unstaffed and there are many accidents. Pretty intense to see a kid with bone fractures.
Yazıldığı tarih: 30 Haziran 2024
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Tour04975609143
1 katkı
Nis 2024 • Arkadaşlar
We had to be there 15 minutes in advance, we made reservations from 1500 to 1600 to climb, but we could only enter at 1405 for the explanation, so we had to wait 15 minutes with 10 over-enthusiastic children. The explanation took 10 minutes, very unfriendly explanation, difficult to understand and therefore apparently within the climbing time. So there was only 45 minutes left to climb and 10 minutes before the end the slide stopped. Not worth repeating and not worth the money,
Yazıldığı tarih: 25 Mayıs 2024
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Hannah H
2 katkı
Oca 2024 • Arkadaşlar
I have mixed feelings about my visit. The climbing itself is fun, and the courses are a nice change if you're used to high rope climbing or bouldering.
But the hall is quite small for what you pay for. I was able to climb all the courses in an hour. The staff (except for one friendly young man) are very uninterested and don't seem happy with their job. The instructional video is of mediocre quality. It would be much better if one of the staff just explained it.
If you go with children, I would definitely accompany them as a parent. The staff doesn't really do anything to help or encourage kids. They just stand there and look at their phones.
To top it off, I accidentally left my sweater behind while climbing. Since I don't live near Utrecht, I asked the company to send it to me. Of course, I don't mind paying for shipping (I offered to do so), but they asked for 15 euros to send it. While shipping an item of this size with PostNL costs 6 euros. I asked them where this price came from, and they said the extra costs were for the effort. I find 10 euros or so reasonable but this was a bit much in my opinion. Still, I paid it. Personally, I find it a bit excessive to ask for more than double the actual shipping costs, so this is bad service in my opinion. But at least they did send it.
Overall, I wouldn't go there again. A very money-driven company (for a 'free fall,' a part of the climbing hall, you pay 2 euros extra per jump) and poor customer service.
Pros:
+Original climbing wall, something different for once
+The nice colors and Mario vibe look nice in photos
+That one staff member I briefly spoke to (young guy with dark curly hair)
Cons:
-Relatively small (fun for an hour, but not worth going back for a second time)
-Really a recreational climbing hall, not suitable for people who climb a lot (e.g., bouldering), you won't find much challenge in it.
-Expensive for what it is, for half the price, you can go bouldering somewhere for as long as you want
-Not customer-friendly/hospitable, it's very clear here that it's about the money (you notice it with the uninterested employees, bad instructional video, the extra costs for almost everything, the way you're helped with problems).
But the hall is quite small for what you pay for. I was able to climb all the courses in an hour. The staff (except for one friendly young man) are very uninterested and don't seem happy with their job. The instructional video is of mediocre quality. It would be much better if one of the staff just explained it.
If you go with children, I would definitely accompany them as a parent. The staff doesn't really do anything to help or encourage kids. They just stand there and look at their phones.
To top it off, I accidentally left my sweater behind while climbing. Since I don't live near Utrecht, I asked the company to send it to me. Of course, I don't mind paying for shipping (I offered to do so), but they asked for 15 euros to send it. While shipping an item of this size with PostNL costs 6 euros. I asked them where this price came from, and they said the extra costs were for the effort. I find 10 euros or so reasonable but this was a bit much in my opinion. Still, I paid it. Personally, I find it a bit excessive to ask for more than double the actual shipping costs, so this is bad service in my opinion. But at least they did send it.
Overall, I wouldn't go there again. A very money-driven company (for a 'free fall,' a part of the climbing hall, you pay 2 euros extra per jump) and poor customer service.
Pros:
+Original climbing wall, something different for once
+The nice colors and Mario vibe look nice in photos
+That one staff member I briefly spoke to (young guy with dark curly hair)
Cons:
-Relatively small (fun for an hour, but not worth going back for a second time)
-Really a recreational climbing hall, not suitable for people who climb a lot (e.g., bouldering), you won't find much challenge in it.
-Expensive for what it is, for half the price, you can go bouldering somewhere for as long as you want
-Not customer-friendly/hospitable, it's very clear here that it's about the money (you notice it with the uninterested employees, bad instructional video, the extra costs for almost everything, the way you're helped with problems).
Yazıldığı tarih: 8 Şubat 2024
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Markdeb0er
5 katkı
Oca 2024 • Arkadaşlar
Regarding climbing: I recently went, out of the full hour, 40 minutes of waiting and 20 minutes of action. Watched an instructional film for the first 10 minutes with poor quality sound. Before you figure out how it works, you are still 10 minutes away from having enough employees for the immense group. Had long queues and 10 minutes before your time you were not allowed to participate in the two more fun activities. If I pay for the full hour, I expect to be able to access everything until the last minute. In short, wasted money.
If you want to have another drink, there is no employee at the bar.
I don't even want to talk about the employees, nothing good to say about them.
If you want to have another drink, there is no employee at the bar.
I don't even want to talk about the employees, nothing good to say about them.
Yazıldığı tarih: 23 Ocak 2024
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corien
Santpoort-Noord, Hollanda1 katkı
Oca 2024 • Arkadaşlar
Nice place, easily accessible, lots of variety for all ages. Being able to do everything and have a lot of fun. Recommended!
Yazıldığı tarih: 11 Ocak 2024
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Linda L
1 katkı
Oca 2024 • Aile
A lot of money for little. I would skip the play in as an outing given the big money being asked for something that is substandard in terms of facilities. The staff is downright rude. Threatened people with confiscating their drinks if they did not leave the sky bar with their own consumption. After the first round of looking for people who consumed their own drinks, lady number two also came for a round after five minutes. The atmosphere is unfriendly and not hospitable at all. Never again for us.
Yazıldığı tarih: 5 Ocak 2024
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Kim
4 katkı
Kas 2023 • Arkadaşlar
I recently went to the Play-in evening with 2 friends. You pay 35 euros for this. The idea was very nice, but the circumstances did not make it a pleasant experience.
It was 80% of the time waiting, 20% the activities.
The staff was not friendly. It was very busy in the arcade hall, and we had to wait a lot before we could do anything. We were given a time slot of half an hour for the climbing hall, of which 10 minutes were spent watching a video that was barely audible. Then we also had to wait a lot while climbing. And we were quickly sent away again, we were able to do two things. After some complaining, we were given another time slot, where we had to watch the video again (which we had already seen 40 minutes earlier). Then we did two things and when it was friend 3's turn for the second part, she was not allowed to do it anymore because the time was up. No one else was waiting there. I find it ridiculous that such a nice experience can be so ruined by the organization.
We could also jump on the trampoline, but we had to pay extra for this. We didn't do this.
After an email, she advised me to book a single hour of climbing.
But it goes without saying that I don't book anything anymore. ;)
It was 80% of the time waiting, 20% the activities.
The staff was not friendly. It was very busy in the arcade hall, and we had to wait a lot before we could do anything. We were given a time slot of half an hour for the climbing hall, of which 10 minutes were spent watching a video that was barely audible. Then we also had to wait a lot while climbing. And we were quickly sent away again, we were able to do two things. After some complaining, we were given another time slot, where we had to watch the video again (which we had already seen 40 minutes earlier). Then we did two things and when it was friend 3's turn for the second part, she was not allowed to do it anymore because the time was up. No one else was waiting there. I find it ridiculous that such a nice experience can be so ruined by the organization.
We could also jump on the trampoline, but we had to pay extra for this. We didn't do this.
After an email, she advised me to book a single hour of climbing.
But it goes without saying that I don't book anything anymore. ;)
Yazıldığı tarih: 6 Kasım 2023
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Bu deneyim hakkında hiç soru sorulmamış
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