Laser Quest Preston
Laser Quest Preston
4.5
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Süre: 1 – 2 saat
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4.5
5 baloncuk üzerinden 4,531 yorum
Mükemmel
22
Çok iyi
4
Orta
1
Kötü
2
Berbat
2

SARAH B
Lancashire, UK47 katkı
5 baloncuk üzerinden 1,0
Kas 2023 • Aile
Went today for a friends 6th birthday party today.
Complete chaos, the staff all 3 of them, were managing the door, the till, the laser room and food.

There was 17 children in our party today, arrived early to be told the venue was running behind. Take a seat, which we did.

My son needed the toilet, it was bitterly cold in the toilet, there was no toilet paper, and the main light didn’t work that was just the ladies toilet. The gents toilet, no toilet paper, the seat was broken, the door handle was broken, the tap was broken.

Everyone arrived, there was a quick safety briefing before the equipment was fitted to each child, the equipment was very heavy on the children aged between 4 to 6 years, some of the equipment didn’t work. So the children couldn’t shoot. There was lots of crying because of this.

Then 15 mins later, all equipment off, to then be told all equipment had to go back on each child. That didn’t happen, so the children got to go back into Laser Quest to play tig with each. Problem half of the children were told they could have food and half were playing tig. Eventually all the children got food and juice, in a room with a group of noisy older boys who were screaming and shouting at each other. It was complete chaos.
Yazıldığı tarih: 11 Kasım 2023
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Mr T
Lancashire, UK3 katkı
5 baloncuk üzerinden 5,0
Eyl 2023 • Aile
Came to Lazer Quest for my sons 7th birthday yesterday. All kids and adults had a great time and the staff were friendly and helpful. The food was ok and I thought it was fairly good value for money.
My only comment (Not complaint) is that it felt a bit too quiet in there. I would suggest having some quiet background music in all areas to give the place a bit more atmosphere.
Yazıldığı tarih: 10 Eylül 2023
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Aimee Swart
1 katkı
5 baloncuk üzerinden 5,0
Şub 2023 • Aile
Steve was amazing! I had great fun with my daddy and Steve even joined us because there weren’t many people (thank you by the way). First time doing laser quest and I loved it so so much and will 100% be back. Sometimes I worry about my dad spending too much money on me and I feel bad but this was an amazing price! For under twenty pounds for 40 minutes I’d pay out of my savings. Thank you so much, I had such an enjoyable experience.
😊👍
Yazıldığı tarih: 4 Şubat 2023
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John P
3 katkı
5 baloncuk üzerinden 1,0
Eki 2022
I was hoping not to have to write this review but I feel anyone thinking about trusting this company with their booking should be aware.

Our 6 year old son wanted to go to laser quest for his birthday and was excited to go, along with 19 of his friends and we decided to book laser quest in Preston. We booked 2 games of laser quest in August.

Fast forward to 30mins before we were due to attend (at the start of October), I received a phone call from one of the staff saying that our party would need to split up as some of the equipment was not working. As we live just over 30 mins away and most of our party had already set off we had little option but to attend and take this option.

On arrival, I was immediately drawn to the general upkeep of the building which left a lot to be desired, it was very dark and dingy but on further inspection, random planks and pieces of wood were propped up all over the place and paint cans adorned the corridors - hardly fitting for a functioning business.

Our party was split into two as described on the phone and two games were completed. Although it was less than ideal, the staff assured us that we would receive 4 games so each of the players would get two games each (something that was offered but based on what I’m about to say, was something we didn’t want to undertake). During the first two games, there were several reports of additional ‘functioning’ guns were powering off for no reason and making the game pretty much impossible to play, never mind enjoy. Whilst the games were going on, the parents and other children were sat in the dingy waiting area with a coffee machine that didn’t work and a general appearance that resembles a very tired and dark night club. The parents resorted to using one of the corner shops to grab a drink to make being there bearable. After the second game, I consulted the parents and everyone was fed up of the state of the place and a number of the children didn’t want to go back in because their gun was working (I can confirm that this was definitely not ‘user error’). When the time came to go back in, I decided that we were not going to complete the next game and that I would discuss this with the manager the week after. Now, this may sound like ‘first world problems’ but when you pay £225 for a service and you receive what we did, I feel entitled to feel let down and aggrieved.

Onto a resolution for the issue - it took me at least a week to speak to anyone other than the receptionist in the setting who apparently passed on each of my messages to speak to someone - the expectation we would get to a satisfactory outcome wasn’t looking good at this point

When I did finally get to speak to the owner / director, Haroon, he said that his manager was away from the business and he would call me on his return later that week. This did not happen and at least another 3 calls were made to have this conversation. I was assured by Haroon that this would be resolved.

The subsequent conversations with the owner and manager of the setting have been instigated by me on each occasion and it is clear from all comms that customer service is not on the list of priorities for this company.

When I did speak to Stephen (the manager of the branch) he apologised profusely and offered us the experience we paid for, but with him ensuring it ran smoothly. Whilst I appreciated his offer, based on my initial experience, I just want a refund and a line would have been drawn there - apparently, it is company policy not to refund a customer… whilst I understand this for maybe a deposit and a no show, I find this very difficult to understand when you have failed (miserably) to provide the service we paid for. Stephen said he would speak to Haroon and that he would feedback to me. Stephen also said that he can assure me that the level of service we received won’t happen again as one of the staff members who was there in the day (Jacob) had been given his notice. When I said I didn’t want someone to lose their job over a complaint and that I just wanted my money back, Stephen advised that he had ‘done a few things recently’ and that he was ‘looking for a reason’ to sack him. Not only do this company not have any value for their customer, it looks like their staff mean literally nothing to them too.

Reviews are not something that I take any time to complete but in these circumstances, I feel compelled to offer a warning to anyone thinking of using this company. I can honestly say, it’s been the worst experience I have had in a long time.

Based on my experience with the owner (and I have given him ample time to resolve this issue) I am sure this will fall on deaf ears but if it saves one person from having their child’s birthday ruined (let’s just return back to the 6 year old who on the evening after his day out a laser quest said to me that he was sad because his and some of his friends were sad their guns weren’t working and it’s made him sad) then it’s worth it.
Yazıldığı tarih: 7 Kasım 2022
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cseed
Preston, UK8 katkı
5 baloncuk üzerinden 2,0
Nis 2022 • Aile
We booked a birthday package for my sons 9th birthday which was disappointing. On arrival we were advised they would be ordering 3 pizzas for the party. Given that was unlikely to be enough for 9 hungry 9/10 year olds after playing 2 games of laser tag, I requested to order more to be advised we would have to pay for the additional food. If you pay for a birthday package with food, I think there should be enough food for everyone included within the price. The pizzas and juice were then left in the party room for us to distribute to the kids, with no assistance from any staff.
One of the reasons we chose the party package was it also included party bags, to save ourselves from buying and preparing the same. However I wish we had done so, as the bags contained paw patrol sequin picture cards!!, which all the boys were extremely disappointed with. Some bags contained discount vouchers others didn’t, which also didn’t go down well! Overall disappointing and would not recommend.
Yazıldığı tarih: 11 Nisan 2022
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Wxx
Preston, UK17 katkı
5 baloncuk üzerinden 2,0
Haz 2021 • Aile
Booked and paid in advance but didn’t even go through the door, absolutely no where to park, drove round for ages, looked boarded up, almost abandoned, decided not to bother
Yazıldığı tarih: 18 Haziran 2021
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lisaeyre
Preston, UK7 katkı
5 baloncuk üzerinden 5,0
Şub 2020 • Aile
I visited Lazer Quest with my two teenage children and friends. There was a mixture of children and adults and we all really enjoyed it! It was just great fun. I thought it was excellent value for money at £10 each for 3 games.
Yazıldığı tarih: 25 Şubat 2020
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Simon B
Lancaster, UK2 katkı
5 baloncuk üzerinden 4,0
Oca 2020 • Aile
Friendly staff, clean & value for money party with hot food (pre-ordrred )
Great gaming experience with equipment that works
Yazıldığı tarih: 12 Ocak 2020
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Alex2005
Feizor, UK39 katkı
5 baloncuk üzerinden 5,0
Kas 2019 • Aile
We visited laser quest today for my sons 11th birthday with friends. Had a great three games. Really enjoyed it and the staff especially Jenny with great. Excellent customer service
Yazıldığı tarih: 16 Kasım 2019
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Cath M
Darwen, UK9 katkı
5 baloncuk üzerinden 5,0
Haz 2019 • Aile
What a fab party venue - a great party host, very organised, ace laser questing and food was plentiful and delicious! My 8 year old had a mix of girls and boys and they all had a fantastic time - thanks so much to Caz and the team!
Yazıldığı tarih: 15 Haziran 2019
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Thanks for the stars and for the great review! We're so pleased to hear you enjoyed your visit, and we look forward to seeing you again! The laserquest Preston team!
Yazıldığı tarih: 16 Haziran 2019
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