Spa By Kasia
09:00-19:00
Pazartesi
09:00 - 20:00
Salı
09:00 - 20:00
Çarşamba
09:00 - 20:00
Perşembe
09:00 - 20:00
Cuma
09:00 - 19:00
Cumartesi
09:00 - 18:00
Pazar
09:00 - 18:00
Hakkında
Süre: 3 saatten fazla
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4.5
5 baloncuk üzerinden 4,5168 yorum
Mükemmel
128
Çok iyi
15
Orta
8
Kötü
9
Berbat
8

Jo M
UK1 katkı
5 baloncuk üzerinden 3,0
Haz 2024 • Arkadaşlar
There are a couple of things to highlight. The robes are by no means luxury the pockets where full of holes, they are very thin and hard and hems down. The food was awful. The garden chairs had lots of bird poo on them and the garden had lots of weeds. We had to ask for the steam rooms to be swtiched on. Staff where ok but not super friendly. The massage and facial was very relaxing. Overall we did have a relaxing time but the day did not feel luxury or worth the price.
Yazıldığı tarih: 23 Haziran 2024
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Thank you for taking the time to share your feedback. I apologise that we did not meet your expectations on this occasion. I'm delighted that you enjoyed your treatments and the relaxing ambience of our Asian sensory garden and spa. Thank you once again for your comments.
Yazıldığı tarih: 26 Haziran 2024
Bu yanıt, bir yönetim temsilcisinin kişisel görüşü olup Tripadvisor LLC şirketine ait değildir.

Deborah D
2 katkı
5 baloncuk üzerinden 5,0
May 2024 • Aile
I attended the spa as part of my family hen do and I booked in for the bridal package, which included a massage, facial and hand massage treatment. It was an amazing experience, I had Delphina, who was a gem and so lovely, I felt so relaxed and looked after and I would definitely book in again, and specifically request Delphina! She was experienced and attentive, letting me know what was happening and checking in with me! She also recommended reading material to me and we had a lovely chitchat! It was personable and a lovely experience! It was the perfect start to my hen spa and really set me up to have a great evening!
Yazıldığı tarih: 26 Mayıs 2024
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Clare M
Wrexham7 katkı
5 baloncuk üzerinden 1,0
May 2024 • Yalnız
I have been here a few times and always had fabulous treatments.

However, today was a different story. I left the spa in tears and feeling very stressed following comments from the therapist. She made me feel extremely guilty for having dry skin and how this could be contiguous and how it could put herself and her child at risk.
The comments were unnecessary and have really hurt me. I understood her concerns however, I explained what my dry skin was due to. No formal assessment was made of my skin by the therapist prior to the treatment.

I did speak to the manager, who apologised and offered me the opportunity to reschedule. I have declined this as I never want to be made to feel like I was this morning.
Yazıldığı tarih: 3 Mayıs 2024
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Dear 547clarem Thank you for taking the time to provide your feedback from your visit to Spa By Kasia. I apologise than your experience did not meet our usual standards on this occasion. I have contacted you directly to discuss your experience further. Kind regards Kate
Yazıldığı tarih: 7 Mayıs 2024
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Barbara16244
Heswall18 katkı
5 baloncuk üzerinden 5,0
Nis 2024 • Arkadaşlar
Fantastic Spa Day with a friend. My therapist was Lollie and she was very professional and I had an excellent massage and facial.
Facilities were very good as was the lunch. Would definitely recommend. Hope to visit again soon.
Yazıldığı tarih: 1 Mayıs 2024
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Dear Barbara, Thank you for taking the time to tell share your fantastic review following your visit to Spa by Kasia. We are delighted to see that you enjoyed a relaxing massage during your visit and we will be pleased to pass your kind comments onto Lollie. We thank you again for telling us about your experience, and we look forward to welcoming you back to Spa by Kasia again soon. Kind regards, Clara Spa by Kasia team
Yazıldığı tarih: 3 Mayıs 2024
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tinaparnell
Liverpool, UK6 katkı
5 baloncuk üzerinden 5,0
Nis 2024 • Arkadaşlar
Delightful spa from the minute you enter. Really calming. Smells amazing. We booked in and were given a tour. There is a swimming pool, hot tub, steam room and sauna. There are also areas to relax in around the spa itself.
I had the best massage I've ever had from Lynsey, she really listened to what I wanted. Very relaxing facial as well. I was given a list of products used.

Lunch was tasty, choice for large or small appetites. You can stay in your robe as the lunch area is exclusively for spa guests.

There is also a garden which we did stroll round but in the warmer weather would be delightful to relax.

All in all a great day. Couldn't fault it.
Yazıldığı tarih: 21 Nisan 2024
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Hi Tina, Thank you so much for taking the time to leave your wonderful review! We are delighted to hear you enjoyed your spa day and were impressed with our therapist Lynsey. We look forward to welcoming you back to Spa by Kasia on a warmer day when you can really enjoy our garden. Kind regards, Deryn [Customer Service @ Nelson Hotels & Inns]
Yazıldığı tarih: 22 Nisan 2024
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dimitri t
1 katkı
5 baloncuk üzerinden 5,0
Nis 2024 • Yalnız
Visited Spa by Kasia for a 70 min full body anti stress massage. Amazing experience, special thanks to Rebecca (today's therapist) for the treatment.
Yazıldığı tarih: 14 Nisan 2024
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Hi 901dimitrit, Thank you so much for taking the time to leave your wonderful review! We are delighted to hear you enjoyed your treatment and were impressed with our therapist Rebecca. We look forward to welcoming you back to Spa by Kasia again soon. Kind regards, Deryn [Customer Service @ Nelson Hotels & Inns]
Yazıldığı tarih: 15 Nisan 2024
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Sebastian S
Prenton, UK2 katkı
5 baloncuk üzerinden 5,0
Nis 2024 • Çiftler
It was our fourth time in Spa by Kasia.
We are always going for back massage and facial treatment spa day package.
1. Swimming pool facilities are clean and well kept.
2. Gym - don't expect full set up, as it is a health spa and not a fully equipped gym.
3. Relaxing areas are in multiple places/ rooms.
4. Japanese gardens are outstanding.
5. Treatment is done professionally following assessment. Lynsey is one of the best practitioners there. Staff will adapt treatment to your requirements at all times. High-quality products used during treatment. Service is not rushed and extremely relaxing. Not only for body but the mind too. Can't thank enough to the staff for the welcoming, professional, kind, and helpful services.
My partner went there in the earliest stages of her pregnancy and post delivery, too. Staff was considerate, respectful, and kind. The couples treatment room is a great alternative, too.
6. Restaurant:
- Dishes made with attention to details, served by welcoming staff
- Variety of non- and alcoholic beverages served.
- My only suggestion will be to serve main meals on warm plates.
Already booked another visit.
Yazıldığı tarih: 12 Nisan 2024
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Hi Sebastian, Thank you so much for taking the time to leave your wonderful review! We are delighted to hear you and your wife both enjoy visiting Spa by Kasia. We look forward to welcoming you back again soon. Kind regards, Deryn [Customer Service @ Nelson Hotels & Inns]
Yazıldığı tarih: 12 Nisan 2024
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Cerys D
1 katkı
5 baloncuk üzerinden 5,0
Mar 2024 • Aile
Had a wonderful spa day as a present from my sister.
Lovely facilities. Everyone was so helpful.
The treatments I had by Lollie were heavenly. Such a lovely lady. Thank you.
Yazıldığı tarih: 30 Mart 2024
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Hi 325cerysd, Thank you so much for taking the time to leave your wonderful review! We are delighted to hear you enjoyed your spa day and that you were impressed with our therapist Lollie. We look forward to welcoming you back to Spa by Kasia again soon. Kind regards, Deryn [Customer Service @ Nelson Hotels & Inns]
Yazıldığı tarih: 1 Nisan 2024
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DoodlesA
1 katkı
5 baloncuk üzerinden 2,0
Mar 2024 • Arkadaşlar
Beware of their 4-week cancellation policy for spa days. Never have I come across this length of policy before even for a spa day. The most is usually 7 days. I unfortunately had the displeasure of trying to cancel a booking due to a medical appointment and was only offered a credit or voucher. As I was going with a group I wasn’t really interested in re booking for a later date. They were very strict on the rules. So make sure you check their policies when booking as they rather conveniently omit telling you this on booking! Highly unlikely to ever book an appointment there again.
Yazıldığı tarih: 15 Mart 2024
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Alexandra S
Orotava3953 katkı
5 baloncuk üzerinden 4,0
Mar 2024 • Yalnız
Lots of good stuff...but lots could be improved.
Having visited many spa's - hotel and standalone - abroad and in the UK - this is my assessment:
Ambience - relaxing, not overcrowded
Treatments - superb as were the rooms
Food - good but nothing special - slow service though
Staff - helpful, knowledgeable, friendly, professional
What could be done better:
Size of spa - this is really the main issue - actually fairly limited facilities, hamman is a relaxing area (as there are only 4 beds in the relaxation room) which is not what a Hamman is meant to be and only 5 loungers by pool. Nice steam room and sauna, but both v small. Nothing else, but a dated pool and jacuzzi. No seating in changing rooms, no changing rooms for privacy, loo roll not in holder, no conditioner in shower (no labels on toiletries so no idea which the shampoo was), dated hairdryer and straighteners.

In the eating area - seats the right height for the tables!! If you sit at a "dining" table your chairs are the same as those used at coffee tables - crazy!!

Given this is supposed to be a landmark hotel in Cheshire - it's really not as good as Thornton Hall and that is also looking quite dated now. Outdoor jacuzzis, foot spa areas, ice fountains, medi showers, heated beds for relaxation - there are lots of things that could be included to lift this establishment.

Yazıldığı tarih: 12 Mart 2024
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Hi alexandrasQ5309SA, Thank you so much for taking the time to leave your detailed review! We are delighted to hear you enjoyed your spa day and will take all your comments on board for the future. We hope to welcome you back to Spa by Kasia again soon. Kind regards, Deryn [Customer Service @ Nelson Hotels & Inns]
Yazıldığı tarih: 13 Mart 2024
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